How can we help?

Start with these steps

1. Close and reopen Ourlume.
2. Confirm your device is running a supported, current version of iOS.
3. Check the App Store for an Ourlume update.
4. Restart your device and try again.

Purchases and downloads

Ourlume purchases are processed by Apple through the App Store. For billing, refunds, Family Sharing, or download history, use Apple’s purchase-support tools. Miche Ventures does not receive your full payment-card information.

Your private content

Ourlume Version 1 is designed to store question responses, journal entries, and private notes locally on your device. Miche Ventures does not keep a server copy and cannot recover locally deleted content.

Read the Privacy Policy

Delete Ourlume data

Use the in-app Settings → Privacy & Data → Delete My Ourlume Data control to erase locally stored Ourlume content. Uninstalling the app generally removes its local data, subject to Apple backup and restoration behavior.

Notifications

You can manage Ourlume reminders in your device’s notification settings. Ourlume is designed to use local reminders and avoid placing sensitive relationship details in notification text.

Device changes and backups

Because private content is stored locally, moving to a new device or restoring from a backup may affect whether your Ourlume content transfers. Keep your device and Apple account protected and review your backup settings before replacing or resetting a device.